Lids

Contacts

Price level:
Moderately

Address:
5F Ctr SP309, Daly City, CA 94015
Get directions

Website:
lids.com

Phone number:
+1 650-757-1159

Categories:
Establishment   Clothing store  

Suggest update

Reviews about Lids

• Lisa M

  Nov, 29 2017
  ★ ☆ ☆ ☆ ☆
  Sales Rep recommended me to join the New Lids Access Pass for $5 two months ago. Sales Rep gave me a small flyer (17.ACCESSPASS.028) shows all the rewards and benefits. One of the benefits is I will get a birthday gift. Lids sent me an email on my birthday that I can show the email to any Lids store for the birthday gift. I went to Serramonte Lids in Daly City and showed the email to the sales rep. The sales rep showed me a tiny hat brush (looks like a toy and worth about a couple dollars) and said I needed to purchase something if I want the gift. I showed the email Lids sent to me to the sales rep that it does not say sale is required for the gift, but he kept saying, I need to buy something if I want the birthday gift. I told him that I do not want to spend $30 for any hats I do not need because of the small cheap gift. The sales rep was very rude and horrible. Terrible business.. I should not have wasted $5 for the Access Pass in the first place. Serramonte Lids, you are shameless that you do not keep your own corporate office's commitment to the customers.

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